Last updated: October 23, 2025
This policy applies exclusively to customers within the European Union (EU).
We currently do not offer shipping outside the EU.
Shipping Information
Shipping Countries
We ship exclusively within the European Union.
Processing Time
Orders are typically processed within 1–3 business days after receiving payment.
Orders are not processed on weekends or public holidays.
Delivery Time
Standard delivery within the EU usually takes:
3–7 business days after dispatch (depending on destination country and courier).
Shipping Carrier
We ship with trusted logistics partners such as PostNord, DAO, DHL, or GLS.
Shipping Costs
Shipping fees are calculated at checkout based on destination and order weight.
Any applicable taxes or duties are included for EU orders.
Order Tracking
A tracking link will be provided by email once your order has been dispatched (if applicable).
Return & Refund Policy (14-Day Right of Withdrawal)
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason.
Return Conditions
To be eligible for a return, the following must apply:
- The product is unused, unopened, and in its original condition
- The return is requested within 14 days from the day you received the order
- The product must be safely packaged for return shipping
Excluded Items
For hygiene and safety reasons, used, opened or damaged candles cannot be returned or refunded.
How to Request a Return
Please contact us at: support@gysaglow.dk
Include your order number and reason for return.
We will provide you with further instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product was delivered damaged or incorrect.
Refunds
After the returned item has been received and inspected, we will issue a refund to your original payment method within 5–10 business days.
Shipping fees from the original order are non-refundable, unless the return was due to our error.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at support@gysaglow.dk with:
- Order number
- Photo(s) of the damaged or incorrect item
We will replace the item or issue a full refund at no additional cost to you.
Contact
For any questions regarding shipping, returns, or refund eligibility, please contact us at:
Email: support@gysaglow.dk